Terms and Conditions...

 

Celebration orders (*not including Weddings)



  • A deposit is required to secure all event dates and orders, this is non-refundable and non-transferable.

      The order cannot be amended within 7 days of the event date.

  • The balance of the order is due on or before collection, the balance must be

  • cash, paying on collection

  • bank transfer, to be completed before delivery/collection - full details on order/invoice

  • PayM through HSBC

  • The order cannot be cancelled within 7 days of the event date. The balance will be due, and money already paid is non-refundable if cancelled within this period.

  • I reserve the right to make any amendments to the design or flavour of your order if I feel this is necessary and unavoidable. I will contact you regarding any changes that need to be made.

  • I will advise of any non-edible elements to your cake, it is your responsibility to ensure all recipients who consume the cake are made aware or these.

  • All my products may contain, or contain traces of milk, wheat, nuts, soya, and other allergens. It is your responsibility to ensure all recipients are aware of this information, no responsibility can be taken for any allergic reactions to these products.

  • Due to the food hygiene risks, I reserve the right to cancel your order at short notice if there is an issue of illness with either myself or a family member. All deposits and monies paid will be refunded, but no compensation will be payable to you.

  • I take photos of all my cakes and products, these are my images and I reserve the right to use these images on websites/social media sites without your prior consent.


Collecting your order



  • Collection is always preferred but delivery can be arranged dependant on location for a small charge

  • . I will advise you on collection the best way to transport you specific order, but below is the most common and best way to transport your order.

  • I advise that orders should be placed in the boot, or in the front passenger footwell of your car, on a non-slip mat ensuring that there is nothing loose in the vehicle that can move and fall on to the cake.

 

  • Cakes can NOT be strapped into the car using a seatbelt.

  • Cakes can be carried by a passenger, this is at your own risk.

 

  • All orders are collected and transported at your own risk.

  • I am not responsible for any damage to your order once it has been collected.

 


Wedding orders



Amendments to the terms above are listed below



 

  • A deposit of £100 is required to secure your wedding date. This can be paid in full following your consultation. If you wish to secure your date in advance of 6 months before your wedding event, you can do this be paying half the deposit amount, £50, with the remaining £50 due at the time of your consultation. All deposit amounts are non-refundable.

  • All consultations are free, from the first to the final one.

  • I don’t advise attending a consultation earlier than 6 months before your wedding date, as your requirements can change significantly.

  • The balance is due 3 weeks before your wedding event.

  • The order details should not be amended within 3 weeks of your order date. I will try to accommodate any changes required, but this may not be possible.

  • The order cannot be cancelled within 6 weeks of the event date, all balances are due and monies already paid are non-refundable if cancelled within this period.

  • I am not responsible for any damage to the cake after setup is complete. You and/or your venue are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75f or below. Cakes should not be refrigerated, unless otherwise advised.

 


By securing your order with a deposit, you agree to the terms and conditions

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